Service Level Agreement

Cloud server hosting from Port Cities meets the toughest criteria for a  safe & reliable hosting of your ERP system.

99.9% uptime guarantee

We work with different hosting providers worldwide that always deliver at least 99.9% uptime guarantee. The uptime guarantee comes directly from the hosting provider and excludes any planned maintenance windows.

Initial Odoo installation & set up

We install Odoo and the related monitoring tools to your server. It also includes installing the mail server, setting up the database backups, setting up high availability, and setting up the antivirus software. We also configure the firewall settings.

Server monitoring 24/7 

whole year

We monitor what is happening on your server constantly. We keep your server updated & regularly check its functions as well as utilization of disk, RAM, CPU. A system of alerts is in place to keep us informed about any activity on your server, 24/7.

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