Odoo Support Services by Portcities
Support your Odoo Users, Software, and Server
High-quality Odoo support services in your language.
Keep your system 100% safe, fast, and stable.
The problems we solve
Functional Questions
We help align Odoo with your business needs, offering additional functional guidelines, workflow design, and user training.
Server Maintenance
We offer comprehensive support for your server setup, monitoring to avoid downtime, and security measures and scalability solutions.
Bug & Technical Incidents
We excel at detecting and fixing bugs, implementing patches and updates, and performing testing to prevent recurrences.
Our Support services
Portcities provides à-la-carte support services to fit your expanding needs.
To make the most of Odoo, you'll need ongoing support for hosting, code maintenance, and helping your users with any issues.
Portcities provides customer support services to help you get the most out of your Odoo investment.
Helpdesk support
We offer up to 24/7 support service for your system.
We manage our global Helpdesk support through a ticket system to resolve issues in your Odoo system.
The Helpdesk team, working with the internal expert team, will assess your issues and promptly respond with a detailed solution.
*Hotline is available for “SLA 4 - Ultimate” only. See the SLA levels below.
SLA - Helpdesk Support levels
A Service Level Agreement (SLA) with clients, specifying the coverage of working hours, response and resolution time.
- Clear expectations on working time & support scope
- Defined ticket prioritization & easy to keep track
- Weekly reporting & Risk mitigation
- Legal Protection
We provide different SLA levels to fit your business needs
HelpDesk Coverage | 1 - Standard | 2 - Pro | 3 - Premium | 4 - Ultimate |
| ✓ | ✓ | ✓ | ✓ |
| - | - | - | ✓ |
| 9am-6pm | 8am-8pm | 8am-8pm | 24/7 |
| - | - | 9am-6pm | 24/7 |
| 9h | 4h | 2h | 1h |
| 27h | 12h | 9h | 4h |
Ready to get the most out of your Odoo investment?
We provide post-implementation support services to our clients of all sizes.
Odoo Functional Support
We help you achieve Odoo's best practices.
Our functional support team delivers functional documentation and training on standard and custom Odoo for your business users.
- Functional support is paid per hour.
- We address your issue with an in-depth analysis.
- We provide level 1, level 2, or level 3 support with senior experts.
You can receive a 5–32% discount for prepaid subscriptions with a minimum monthly hour requirement*.
Minimum hour/month | Extra discount |
1 | 5% |
5 | 10% |
10 | 15% |
20 | 20% |
If paid yearly | 15% additional |
*The extra discount is equivalent to the different minimum hours per month.
Odoo Software Warranty
We help you optimize performance & mitigate risks.
Unlimited bug fixes
We solve system-down issues due to coding errors or configuration on implemented flows.
Performance optimization
We provide emergency quick fixes and/or dedicated support from infrastructure and architecture specialists for urgent situations and crises.
Inspection report (system & dataflow)
Depending on your data volume, we offer various reports for your Odoo system, dataflow, and server, as well as penetration tests.
Software Warranty Pricing
Software Warranty Pricing
Service | Pricing |
Unlimited bug fix & incident management | Fixed price based on project complexity (0.5-1.5% of implementation) |
High-intensity and performance | |
Preventive services
(Max 2h per month)
(Questions compliance, optimization costs, security. Max 4 hours per month) | |
Responsive services
|
|
Cloud Support
We help monitor and secure your data with our end-to-end server support.
Cloud Infrastructure
The cloud package includes ready-to-use, pre-configured and pre-optimized dedicated servers for Odoo.
We cooperate with world-leading cloud hosting providers like AWS and DigitalOcean to provide a secure hosting environment.
Cloud Monitoring
We provide standard and advanced monitoring services for your server and security add-ons with domain access and VPN interconnection.
We support an on-demand monitoring service if you have multiple Odoo servers and complex infrastructure
DAta COnnector (DACO)
The advanced Data Connector makes connecting multiple data sources and legacy systems easy with Odoo.
DACO allows Odoo to process big data, high transaction volumes, on-demand prediction, and AI models.
Connect with our Support
team to:
✓ Get all your inquiries answered
✓ Explore which package is best for you
✓ Get your software managed the right way
Our support service benefits
We monitor, maintain and optimize your system with dedicated support.
Expertise & Experience
We offer end-to-end services ranging from Odoo ERP implementation to post-implementation support for hundreds of clients. Our team of servers and Odoo specialists understand your needs.
Responsive Support
Under SLAs, we guarantee your IT tickets' response time and resolution time. You are in good company with the support analyst and Odoo expert teams.
System Health Monitoring
We regularly check your ERP system's performance to make sure it's healthy and meeting optimal levels.
Privacy & Compliance
We ensure the protection of your database and system from cyber threats in real time. We provide a certified environment with a 99.9% uptime guarantee.
Discover more of our news & case studies
Frequently Asked Questions
Yes, the SLA pricing is customised. We tailor support services based on SLA level, selected services, and support volumes. Our support services are adapted to all sizes of businesses.
It depends on how much your company wants or can manage internally. We can manage only first-level support for some clients or 2nd or 3rd level support for others. The higher the volume of support, the higher the monthly price.
Once the solutions are validated (UAT sign-off), it is time to start the support contract. When you prepare for go-live, you already want the support team to be fully operational during rehearsal and then go-live.
Almost all support is done remotely, so it doesn't have much impact. However, if you need support in your local language, we need to verify if we have enough consultants available to speak it.